Declaration of accessibility

Status of compatibility with the requirements

This website/mobile application is largely compatible with Section 13 (3) LBGG.

Non-accessible areas

The content listed below is not accessible for the following reasons:

• PDF files
  Some of the PDF files (Portable Document Format) are not accessible. The conversion of all documents into accessible versions represents a disproportionate burden within the meaning of Article 5 of Directive (EU) 2016/2102. It would result in an above-average organizational burden and a considerable financial burden. There are insufficient resources available to make all affected files accessible.
  
  
• Contrast (minimum)
  A few elements may have a reduced contrast ratio. If the color values can be adjusted without major consequences for the overall design, we will make the improvements immediately. All other insufficient contrast ratios will be corrected in the next relaunch.
  
  
• Empty button
  The presence of buttons without visible or programmatically readable text leads to confusion and unusability for users, especially screen reader users, as they do not receive any information about the function of these elements. Empty buttons have already been removed or updated where possible. The remaining buttons will be optimized with the next relaunch.
  
  
• Missing form label
  Missing form labels occur in form fields without correct labeling, which makes interaction with forms (e.g. search, booking, contact) considerably more difficult or impossible for screen reader users. In the newsletter registration area and the contact form, there are still elements without labels, which will be optimized in the next relaunch.
  
  
• Broken ARIA reference
  "Broken ARIA" refers to errors in the implementation of ARIA (Accessible Rich Internet Applications) attributes and roles on websites, which can lead to accessibility problems. Many of the errors / problems have already been resolved. The missing messages will be optimized during the next relaunch.

Creation of this accessibility statement

This accessibility statement was created on June 25, 2025.

The verification of compliance with the requirements of Directive (EU) 2016/2102 was carried out by means of a self-audit. BTS Business Trading Shops GmbH is working hard to further improve the accessibility of its website and applications.

Feedback and contact details

Would you like to tell us about existing barriers or request information on the implementation of accessibility? For your feedback and all other information, please contact our responsible contact persons at info@business-trading.com. We will review your feedback.

Complaints procedure

If no satisfactory solution has been found following your feedback to the above-mentioned contact, you can contact the complaints office of the state of Schleswig-Holstein in accordance with the State Disability Equality Act (LBGG). The complaints office has the task of resolving conflicts on the subject of accessibility between people with disabilities and public bodies in Schleswig-Holstein. The aim is not to find winners or losers. Rather, the aim is to find a solution to a problem together and out of court with the help of the complaints office. The complaints procedure is free of charge. There is no need to seek legal advice.

On the Internet page of the complaints office you will find all the information about the complaints procedure. There you can read how the complaints procedure works.

You can reach the complaints office at the following address:

Complaints office under the Disability Equality Act at the State Commissioner for People with Disabilities.

Office address: Karolinenweg 1, 24105 Kiel
Postal address: P.O. Box 7121, 24171 Kiel

Phone: +49 431 988 1612
Email: bbit@landtag.ltsh.de